Question:  There are no items in my cart and my cookies are enabled?

 

Answer:  There are some operating systems in which our site is just not compatible.  In the event this is happening, there are a number of options available.

1. You can call us between 9:00 am and 9:00 pm cst at 608-287-8734 and we would be happy to take your order over the telephone.
2. You can e-mail us at sales@delvancollectibles, we will be happy to create an invoice for you.  Please include the items you wish to purchase, the quantity of each and your preferred method of payment (Please do not include your credit card number if that is your preferred method of payment.  After creating the invoice, we will call you between 9:00 am and 5:00 pm cst and obtain that information from you).
3. After invoicing you, we can also invoice you through GoogleCheckout if you would prefer not providing your credit card information over the telephone.
4. We can invoice you, and you can mail a check or money order to us.

We will do whatever it takes to reduce further inconvenience to you!

Answer:  There are some operating systems in which our site is just not compatible.  Our web-site is optimized to use Microsoft's Internet Explorer, Mozilla Firefox, and Netscape Navigator.

Question:  What methods of payment do you accept?

 

Answer:  We accept PayPal,GoogleCheckout, MasterCard, Visa and Discover at this time.  This also protects you as a buyer through the PayPal and GoogleCheckout Buyer Protection Plan while allowing us to focus on our primary business.  Our credit card transactions are processed through Authorize.net using 128-bit SSL.

 

Question:  What are your standard processing times?

 

Answer:  We typically ship orders within 2 business days upon receiving cleared payment for your order.  Since our inventory system is real-time, listed items are in stock.  In the event that your order quantity is greater than our current stock level, we will notify you and look for direction from you as to how to proceed with your order.

 

You will receive an e-mail at each phase of the order process.  When your order is shipped, you will be notified via e-mail.  Also, you can log onto your account and view the status of your order at any time by selecting the "Order Status" link.

 

Question:  What methods of shipping do you offer?

 

Answer:  USPS is our default shipper.  You can also take advantage of other USPS shipping options should you desire to receive your order quicker.  For orders over $1000.00, we ship USPS Registered Mail, which requires more time, but is the most secure method of shipping.  All of packages are wrapped discreetly without indicating the contents of the package.

 

Question:  Can you ship internationally?

 

Answer:  We are more than willing to ship internationally through the USPS using USPS First Class Mail International, USPS Priority Mail International, and USPS Global Express International. All of packages are wrapped discreetly without indicating the contents of the package.  We will use a 3rd party insurer to cover the cost of the contents inside the package in the unlikely event the package is lost in transit. 

 

 

Question:   What are your shipping and handling charges?

 

Answer:   Because we have a direct link with the USPS, our shipping charges are based on the actual weight of each of the items and not the value of your order.  We don't charge a minimum shipping amount.  We do add about 50¢ to each order to cover the cost of packing materials.  We use USPS Priority Flat Rate shipping containers when appropriate.  The insurance charges are based on standard USPS insurance rates.  We are not in the business of making money from shipping and handling. 

 

Question:  What happens if my order is lost in shipment?

 

Answer:  For orders less than $50.00, insurance is optional.  If the shipment is lost and no insurance was requested, it is the buyer's responsibility.  For orders greater than $50.00, insurance is required during checkout.  Your patience will be required because a claim for lost shipments cannot be filed for 30 days after shipment.  If your package was insured, signature confirmation will be required by the USPS.

 

Regardless of the order amount, delivery confirmation will be purchased for all orders.  Upon shipment, the tracking number will be entered for your order and you will be notified via e-mail of the tracking number.

 

Question:  What are the quality of your coins?

 

Answer:  We order in quantities that come in the original mint packaging.  When you place your order, we take your coins from the original mint packaging (if they are smaller than the standard mint packaging).  All of your products should arrive in mint condition.  If for any reason you are not satisfied with the quality of the product you received, you can return the item for replacement of the same item if still available, a store credit, or a refund within 10 days of receipt of your items.

 

Because we attempt to carry back years for many of our bullion products, after 5+ years, silver products will begin to naturally begin to tone. 

 

Question:   Is my information secure?

Answer:  Our website uses the highest level of security to enure that your information will be safe. All of our checkout pages are encrypted using Secure Socket Layers (SSL). This site is secured through Register.com and secure pages can be seen in color at the address bar.

 

During the checkout process, you will encounter a padlock on the address bar.  You can left-click on the padlock and verify our security certificates.